The Gatehouse Blog

Navigating uncertainty during Ladbrokes’ merger with Gala Coral

Four months after betting and gaming giants Ladbrokes and Gala Coral joined forces, Head of Internal Communications Madeleine Porter describes the approach they took to keep colleagues informed and engaged through a period of intense change. Ladbrokes is the best-known bookmaker on the UK high street, with more than 2,500 shops, 14,000 employees, a growing […]

How a transformed Standard Chartered recalibrated its internal communication

Sarah-Jane Wakefield, Head of Group Internal Communications at Standard Chartered, talks about the benefits of conducting a full internal communication audit and its impact on enabling her team to support the Bank’s new strategy and organisational change. Why did you commission an internal communication audit? Over the last two years, the organisation has been going […]

Six questions to… Kate Jones, Head of Communications and Corporate Affairs at Tarmac Ltd

 In this issue, we meet Kate Jones, who was named Internal Communicator of the Year at the IoIC’s Icon Awards in November 2016. How did you get into internal communication? After a BA in English, I started my career as Editorial Assistant in a communication agency back in the 1990s. Internal communication wasn’t very evolved […]

Journal of Internal Communication – volume 13 is out!

We are proud to announce the release of our thirteenth consecutive edition of the Journal of Internal Communication! We’ve set the bar high with our previous editions and our ‘unlucky’ 13th edition is no different with contributors such as Kate Jones, the IoIC’s Internal Communicator of the year 2016. In the Journal, we also discuss […]

The State of the Sector 2017 is out!

At Gatehouse, we have been taking the pulse of the internal communication and employee engagement industry for nine years now. The 2017 edition of our State of the Sector research report was released last Wednesday, with a slew of surprising insights to boot. This year, we received responses from over 450 internal communicators worldwide, meaning […]

There’s a digital revolution in the workplace, but face-to-face communication remains king

More people are using social networks to communicate at work – but speaking to each other is more effective, according to our latest State of the Sector report. Our latest study found an increase in the use of social platforms inside businesses. However, despite a rapidly changing technological landscape, old fashioned talking remains the most […]

How social media provided a path to humanitarianism

Sarah Robinson of Shell describes how a platform allowed employees to have open conversations about a new innovation, enabling the organisation to listen in and respond to both employee and customer concerns. When Shell had introduced an innovative mobile app to be used to pay for petrol without going inside of the station, there was some concern […]

Generating true value through internal communication

A new report by the Ignite Alliance identifies how internal communicators can get even closer to senior leaders and progress internal communication further along its maturity continuum. Download the full report here. A more modern and discerning employee, expanding and more complex organisational structures and blurred lines between internal and external communications are just some of the obstacles […]

How transparency has transformed the workplace

Deborah Brambill discusses how the shift in the workplace has changed the way we think about communication and placed more importance on transparency. When we look at the wider landscape, the changes over the last few years, not just in the internal communication profession but in society as a whole – the economy, the way people […]

How influencer marketing helped PCCA hit a homerun with its culture

Jeppe Vilstrup Hansgaard of Innovisor discusses how his team helped PCCA to support their journey to sustain their culture using internal in influencers. In 1981, a network of American pharmacists founded PCCA (formerly Professional Compounding Centers of America). Today, PCCA has become the independent compounding pharmacist’s complete resource for everything from fine chemicals to business and pharmacy […]