The Gatehouse Blog

Delivering unrivalled customer experience at Northumbrian Water

Jane Clayton, Head of Employee Communications at Northumbrian Water Group, led a year-long campaign designed to directly influence the customer experience. Northumbrian Water Group is made up of two separate water companies: Northumbrian Water, based in the north east of England, and Essex and Suffolk water, which operates in the south. Overall, we have 3,200 […]

Getting mobile and unwired colleagues connected

Head of Internal Communications Zoe Chiverton describes her approach to launching the first employee self-service benefits portal to a largely remote audience at the Priory Group. The Priory Group is a behavioural healthcare company dealing with mental health and addiction. We’ve got 20,000 employees spread across 400 sites in the UK. I joined two years […]

A new office space to support flexible working at Land Securities

Laura Jamieson, Head of Internal Communications at Land Securities, describes how an internal campaign supported not only their physical office move to Victoria, in London, but also more collaborative and flexible ways of working. Land Securities is the largest listed commercial property company in the UK and has around 600 employees, including 400 in London. […]

Piloting Workplace by Facebook at Compass UK&I

Compass Group UK & Ireland Corporate Affairs Director Michael Kissman piloted Workplace by Facebook. He shares his lessons learnt and discusses next steps. When I joined Compass, the first thing I did was commission a review of our internal communications. In the UK & Ireland business it was clear we had a challenge; we have […]

Communication with confidence: IC has arrived

At Gatehouse, we have been taking the pulse of the internal communication and employee engagement profession for nine years now. The 2017 edition of our State of the Sector research report was released in February, with a slew of surprising insights to boot. In 2017, over 450 internal communicators worldwide took part in Gatehouse’s annual […]

Should you use jokes in leadership communication?

Humour is a strong weapon when it comes to landing important messages. Gatehouse’s Head of Content Ian Harris ponders its use. Somebody in a group I’m part of asked an interesting question the other day: should you use jokes in your leadership communication? Margaret Thatcher, the former British Prime Minster, was famous for flubbing jokes […]

Welcome to the Post-Intranet Era

Internal communication as a profession is undergoing a profound transformation, and one of our go-to tools for connecting with employees is transforming right along with us, as Jeff Zwier explains. “The future is already here — it’s just not very evenly distributed.” – William Gibson, science fiction author and inventor of the word ‘Cyberspace,’ in […]

Communicating acquisitions the ARM way

ARM’s Sasha Watson and Ravinder Johal have led internal communications for a number of global business acquisitions and supported one significant deal which saw ARM itself be acquired by Japan’s SoftBank Group. Here, they share their secrets for successful acquisition communications. Awarded Britain’s most admired company, 2016, ARM is one of those companies that most […]

Navigating uncertainty during Ladbrokes’ merger with Gala Coral

Four months after betting and gaming giants Ladbrokes and Gala Coral joined forces, Head of Internal Communications Madeleine Porter describes the approach they took to keep colleagues informed and engaged through a period of intense change. Ladbrokes is the best-known bookmaker on the UK high street, with more than 2,500 shops, 14,000 employees, a growing […]

How a transformed Standard Chartered recalibrated its internal communication

Sarah-Jane Wakefield, Head of Group Internal Communications at Standard Chartered, talks about the benefits of conducting a full internal communication audit and its impact on enabling her team to support the Bank’s new strategy and organisational change. Why did you commission an internal communication audit? Over the last two years, the organisation has been going […]