The Gatehouse Blog

Should you use jokes in leadership communication?

Humour is a strong weapon when it comes to landing important messages. Gatehouse’s Head of Content Ian Harris ponders its use. Somebody in a group I’m part of asked an interesting question the other day: should you use jokes in your leadership communication? Margaret Thatcher, the former British Prime Minster, was famous for flubbing jokes […]

Welcome to the Post-Intranet Era

Internal communication as a profession is undergoing a profound transformation, and one of our go-to tools for connecting with employees is transforming right along with us, as Jeff Zwier explains. “The future is already here — it’s just not very evenly distributed.” – William Gibson, science fiction author and inventor of the word ‘Cyberspace,’ in […]

Communicating acquisitions the ARM way

ARM’s Sasha Watson and Ravinder Johal have led internal communications for a number of global business acquisitions and supported one significant deal which saw ARM itself be acquired by Japan’s SoftBank Group. Here, they share their secrets for successful acquisition communications. Awarded Britain’s most admired company, 2016, ARM is one of those companies that most […]

Navigating uncertainty during Ladbrokes’ merger with Gala Coral

Four months after betting and gaming giants Ladbrokes and Gala Coral joined forces, Head of Internal Communications Madeleine Porter describes the approach they took to keep colleagues informed and engaged through a period of intense change. Ladbrokes is the best-known bookmaker on the UK high street, with more than 2,500 shops, 14,000 employees, a growing […]

How a transformed Standard Chartered recalibrated its internal communication

Sarah-Jane Wakefield, Head of Group Internal Communications at Standard Chartered, talks about the benefits of conducting a full internal communication audit and its impact on enabling her team to support the Bank’s new strategy and organisational change. Why did you commission an internal communication audit? Over the last two years, the organisation has been going […]

Six questions to… Kate Jones, Head of Communications and Corporate Affairs at Tarmac Ltd

 In this issue, we meet Kate Jones, who was named Internal Communicator of the Year at the IoIC’s Icon Awards in November 2016. How did you get into internal communication? After a BA in English, I started my career as Editorial Assistant in a communication agency back in the 1990s. Internal communication wasn’t very evolved […]

Journal of Internal Communication – volume 13 is out!

We are proud to announce the release of our thirteenth consecutive edition of the Journal of Internal Communication! We’ve set the bar high with our previous editions and our ‘unlucky’ 13th edition is no different with contributors such as Kate Jones, the IoIC’s Internal Communicator of the year 2016. In the Journal, we also discuss […]

The State of the Sector 2017 is out!

At Gatehouse, we have been taking the pulse of the internal communication and employee engagement industry for nine years now. The 2017 edition of our State of the Sector research report was released last Wednesday, with a slew of surprising insights to boot. This year, we received responses from over 450 internal communicators worldwide, meaning […]

There’s a digital revolution in the workplace, but face-to-face communication remains king

More people are using social networks to communicate at work – but speaking to each other is more effective, according to our latest State of the Sector report. Our latest study found an increase in the use of social platforms inside businesses. However, despite a rapidly changing technological landscape, old fashioned talking remains the most […]

How social media provided a path to humanitarianism

Sarah Robinson of Shell describes how a platform allowed employees to have open conversations about a new innovation, enabling the organisation to listen in and respond to both employee and customer concerns. When Shell had introduced an innovative mobile app to be used to pay for petrol without going inside of the station, there was some concern […]