The Gatehouse Blog: Oct 2020

Honest reflections on an unprecedented time

When you’re part of an industry such as hospitality that’s been hit incredibly hard by COVID-19, it can be tough to motivate a dispersed workforce when they are naturally worried about what the future holds – and finding the right platform to unite your team is essential when it comes to landing those inevitable difficult […]

“Because of COVID-19, the profile of IC is higher than it has been for many years”

When you have a 65,000-strong workforce to steer through a crisis the magnitude of which has never been felt before, making sure your people feel informed and supported is no mean feat. That was the challenge that COVID-19 presented to Lloyds Banking Group back in March this year – and the internal communication team was […]

“COVID-19 has taught me to make decisions quickly and with conviction”

While it’s difficult to imagine for many of us, some organisations have found themselves in the enviable position of shouldering very little operational impact as a result of the coronavirus pandemic. But even if you’ve been experiencing ‘business’ as usual over the past six months, it’s safe to say that it probably hasn’t been a […]

Pandemic positivity: 10 things that helped TUI keep its smile through COVID-19

As coronavirus bad news stories surrounding the tourism industry continue to break on an almost daily basis, multinational travel company TUI’s determination to create smiles has never been more necessary. Eternal optimist Dawn Robinson, Head of Internal Comms and Engagement at TUI Destination Experiences, tells the Journal of Internal Communication about the positive experiences that […]

The evidence is clear: insights + IC = strategic success

Bought yourself a designer face covering yet? Booked a two-hour time slot at your local for some antisocial socialising? Planned a ‘quick’ trip to the corner shop for a pint of milk with military precision while allowing at least 30 minutes for shuffling through the one-way system past the questionable ‘meat’ products? It’s a funny […]

Flourishing not floundering

Before pursuing my master’s in professional communication, I studied sociology. I’ve always had a keen interest in people, organisations and culture, and how these three elements work together. A big part of that, for me, is looking at how to ensure employees feel heard. Communications at Pembina is very people-centric. Over the last 10 years […]

State of the Sector 2020: the good and the bad

Emerging trends As always, this year’s report has highlighted some good and some not so good. On the bright side, we’re seeing evidence of increasing trust in internal communicators, as financial investment into IC is increasingly being funnelled into skilled specialists to build the function. These specialists are also extremely positive when describing leadership’s perceptions […]

Keeping front-line commuters informed by focusing on what’s important

Most of our staff have to spend a three-hour round trip travelling to work every day. The Hong Kong airport is pretty remote! To allow staff to make better use of their long commute time and improve staff engagement, Hactl’s Information Services team created the KaGor app ( 卡 哥 in Cantonese, pronounced ‘Cargo’) to […]

Gender neutralising a language: amigos, amigues, amigix or amig@s?

It’s impossible to imagine the Spanish language without gender. Every noun is inextricably linked to its ‘el’ or ‘la’, and each adjective defers to its noun by feminising or masculinising itself. But as the topic of gender becomes more and more politically charged, the Spanish language is coming under scrutiny and being labelled machista for […]

The benefits of building trust

Grant Springford is the news, stories and campaigns lead at the DfT, a ministerial department that works with 24 agencies and public bodies — such as the British Transport Police Authority, the Civil Aviation Authority and Network Rail — to support the transport infrastructure and keep the UK on the move. The DfT consists of […]