The Gatehouse Blog: Dec 2018

Flying high…with your people in tow

  We sat down with Kelly Hartman, Flywire’s new Chief People Officer, to find out more about this growing company’s working culture, with a particular focus on how they drive their unique employee experience.  Flywire is a fintech company that offers streamlined international payment solutions for institutions and their international payers. Founded in 2011 as […]

Energising the ‘outage’ workforce at Dungeness B power station

Rebecca Cavanagh, Internal Communications Officer at EDF Energy’s Dungeness B power station, talks about how she manages to not only keep more than 1,000 temporary employees engaged on a maintenance project for three months, but how to make them thrive and feel part of ‘Team Dungeness’. At the end of August, here at Dungeness B […]

Personas: Where efficiency meets empathy

As a company grows and grows, their reach spanning continents and cultures, the temptation to deliver ‘one size fits all’ communication increases. Arla Foods, one of the biggest dairy suppliers in the world, managed the inverse – to make their communication more intimate the bigger they got. Arla Foods is the largest dairy company in […]

Delivering a member-centric pensions website at Rolls-Royce

For over a century, Rolls-Royce has been a hallmark of quality as a world-leading manufacturer. Their pensions team wanted to bring the same level of quality to an online service and enhance the overall service provided to over 80,000 pension scheme members. Gallagher Communication explains how they made it happen. Rolls-Royce’s brand promise ‘trusted to […]

Spring clean your internal communications

Jenny Nabben argues that internal communicators should spend as much energy reducing the ‘noise pollution’ faced by their audiences as they do producing content. Spring is traditionally a time for getting rid of the old and welcoming the new; a time to declutter and create the space for new beginnings. But when it comes to […]

Stop starting from scratch when you write

All creative processes build upon something, so why should writing be any different? You can write faster and get people’s attention more easily if you use a ‘swipe file’ of ready-to-go stories, says Gatehouse’s Head of Content, Ian Harris. Everyone says that getting started is the hardest thing about writing. But what if you could […]

How YBSG transformed its IC function

The internal communication profession is a relatively young one that has evolved substantially over the years. In this article, Drew Stephenson of Yorkshire Building Society Group ponders these changes and explains just how this translates into his team’s and his day-to-day responsibilities. The evolution of internal communication First, we were hunters; then we became farmers. […]

Communicating acquisitions the ARM way

ARM’s Sasha Watson and Ravinder Johal have led internal communications for a number of global business acquisitions and supported one significant deal which saw ARM itself be acquired by Japan’s SoftBank Group. Here, they share their secrets for successful acquisition communications. Awarded Britain’s most admired company, 2016, ARM is one of those companies that most […]

How influencer marketing helped PCCA hit a homerun with its culture

Jeppe Vilstrup Hansgaard of Innovisor discusses how his team helped PCCA to support their journey to sustain their culture using internal in influencers. In 1981, a network of American pharmacists founded PCCA (formerly Professional Compounding Centers of America). Today, PCCA has become the independent compounding pharmacist’s complete resource for everything from fine chemicals to business and pharmacy […]

The Magic of Sustainable Business Success

 Emotional Intelligence and Leadership: the magic of sustainable business success In September, Virginia Hicks and Alison Boothby from Comma Partners brought together some 30 heavyweight communication professionals to share their thoughts and experiences around introducing Emotional Intelligence as a part of their leadership communications strategy. Emotional intelligence is receiving significant attention at the moment in […]