The Gatehouse Blog: May 2018

Spring clean your internal communications

Jenny Nabben argues that internal communicators should spend as much energy reducing the ‘noise pollution’ faced by their audiences as they do producing content. Spring is traditionally a time for getting rid of the old and welcoming the new; a time to declutter and create the space for new beginnings. But when it comes to […]

Stop starting from scratch when you write

All creative processes build upon something, so why should writing be any different? You can write faster and get people’s attention more easily if you use a ‘swipe file’ of ready-to-go stories, says Gatehouse’s Head of Content, Ian Harris. Everyone says that getting started is the hardest thing about writing. But what if you could […]

How YBSG transformed its IC function

The internal communication profession is a relatively young one that has evolved substantially over the years. In this article, Drew Stephenson of Yorkshire Building Society Group ponders these changes and explains just how this translates into his team’s and his day-to-day responsibilities. The evolution of internal communication First, we were hunters; then we became farmers. […]

Communicating acquisitions the ARM way

ARM’s Sasha Watson and Ravinder Johal have led internal communications for a number of global business acquisitions and supported one significant deal which saw ARM itself be acquired by Japan’s SoftBank Group. Here, they share their secrets for successful acquisition communications. Awarded Britain’s most admired company, 2016, ARM is one of those companies that most […]

How influencer marketing helped PCCA hit a homerun with its culture

Jeppe Vilstrup Hansgaard of Innovisor discusses how his team helped PCCA to support their journey to sustain their culture using internal in influencers. In 1981, a network of American pharmacists founded PCCA (formerly Professional Compounding Centers of America). Today, PCCA has become the independent compounding pharmacist’s complete resource for everything from fine chemicals to business and pharmacy […]

The Magic of Sustainable Business Success

 Emotional Intelligence and Leadership: the magic of sustainable business success In September, Virginia Hicks and Alison Boothby from Comma Partners brought together some 30 heavyweight communication professionals to share their thoughts and experiences around introducing Emotional Intelligence as a part of their leadership communications strategy. Emotional intelligence is receiving significant attention at the moment in […]

Where do you rise to when you’re already at the top?

Where do you go next when you’ve reached a senior position in internal communication? Former Head of IC Nick Green talks about his career move to property services at Sky. I joined Sky as Head of Internal Communication in 2009. I spent the first few years developing a robust internal communication function and a tone […]

Improving line of sight at Sodexo

How do you turn 34,000 hard-to-reach employees into knowledgeable brand ambassadors? Senior Internal Communications Manager Christina O’Donoghue at Sodexo explains how. Sodexo is a global company. In the UK and Ireland we’ve got over 34,000 people working at over 1,850 sites. Our mission is to improve the quality of life for over one million customers […]

Write Like Warren: 12 Tricks I Learned From The World’s Richest Man

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at  Every week I meet people who are too scared to make their writing simple. They say: “It’s all very well for you, but I have to sound professional. We don’t talk like that […]

EY: a new global headquarters, a new working environment

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at  Jenny Moss, Business Enablement Communications Leader at EY, explains how she set out to inform, engage and inspire a workforce of over 900 people when moving to a new global headquarters in London. […]