The Gatehouse Blog

The growing pains of employee communicators

In the new world, internal communicators are business enablers, conversation facilitators and community connectors. In this article first published in the IABC magazine ‘Communication World’, Lee Smith looks back at the evolution of the IC function. Employee communication is a profession that’s gained a reputation for gazing in the mirror. A senior practitioner once described […]

How First Group developed an app to support safety issue reporting

A few months ago, First Group decided to move to a 100% digital safety reporting system accessible to all employees from mobile devices. Group Safety Director Naveed Qamar explains what the app will look like. First Group is a transport operator in the UK and in North America. We employ approximately 120,000 employees and transport […]

What is the future of internal communication?

A few years ago, then-Chair of CIPR Inside James Harkness featured in our Journal of Internal Communication, providing his insight on the 2013 Annual Internal Communication Conference, held in London in September 2013. Now, four years later, how many of his predictions came true? When we were talking about the next CIPR Inside conference back […]

Emotional Intelligence and Leadership: the magic of sustainable business success

In September 2012, Virginia Hicks and Alison Boothby from Comma Partners brought together 30 heavyweight communication professionals to share their thoughts and experiences around introducing Emotional Intelligence as a part of their leadership communications strategy. Emotional Intelligence is receiving significant attention at the moment in the field of leadership development and communication, with as many […]

Accelerate Webinar: Towards the Trusted Advisor

Being recognised as a trusted advisor is something many internal communication professionals aspire to – but how exactly do you achieve it? We’re running a webinar where we’ll present to you our insider knowledge… Join the team behind Accelerate, Gatehouse’s strategic masterclass, delivered in conjunction with the Institute of Internal Communication. The full training programme […]

What is the future of internal communication?

A few years ago, then-Chair of CIPR Inside James Harkness featured in our Journal of Internal Communication, providing his insight on the 2013 Annual Internal Communication Conference, held in London in September 2013. Now, four years later, how many of his predictions came true? When we were talking about the next CIPR Inside conference back […]

Delivering unrivalled customer experience at Northumbrian Water

Jane Clayton, Head of Employee Communications at Northumbrian Water Group, led a year-long campaign designed to directly influence the customer experience. Northumbrian Water Group is made up of two separate water companies: Northumbrian Water, based in the north east of England, and Essex and Suffolk water, which operates in the south. Overall, we have 3,200 […]

Getting mobile and unwired colleagues connected

Head of Internal Communications Zoe Chiverton describes her approach to launching the first employee self-service benefits portal to a largely remote audience at the Priory Group. The Priory Group is a behavioural healthcare company dealing with mental health and addiction. We’ve got 20,000 employees spread across 400 sites in the UK. I joined two years […]

A new office space to support flexible working at Land Securities

Laura Jamieson, Head of Internal Communications at Land Securities, describes how an internal campaign supported not only their physical office move to Victoria, in London, but also more collaborative and flexible ways of working. Land Securities is the largest listed commercial property company in the UK and has around 600 employees, including 400 in London. […]

Piloting Workplace by Facebook at Compass UK&I

Compass Group UK & Ireland Corporate Affairs Director Michael Kissman piloted Workplace by Facebook. He shares his lessons learnt and discusses next steps. When I joined Compass, the first thing I did was commission a review of our internal communications. In the UK & Ireland business it was clear we had a challenge; we have […]