The Gatehouse Blog

Delivering a member-centric pensions website at Rolls-Royce

For over a century, Rolls-Royce has been a hallmark of quality as a world-leading manufacturer. Their pensions team wanted to bring the same level of quality to an online service and enhance the overall service provided to over 80,000 pension scheme members. Gallagher Communication explains how they made it happen. Rolls-Royce’s brand promise ‘trusted to […]

Improving employee engagement through a Total Rewards culture

Following a period of rapid growth, US healthcare disruptor athenahealth wanted to improve its employee experience to better align to the $1 billion business it is today. Director of Benefits & Global Mobility Joanne Jones explains how the Compensation, Benefits, and Internal Communications teams got together to help address employee retention and engagement. athenahealth provides […]

Helping employees get #ReindeerReady at McDonald’s

In December 2017, McDonald’s UK internal communication team partnered with Gatehouse to launch a bespoke internal campaign designed to create staff excitement around the annual external Christmas campaign. Christmas is a time of anticipation and excitement. In late 2017, our marketing and communication teams were busy planning an exciting customer-facing campaign to put the brand […]

Integrating an internal communication function and setting it up for future success

Internal communication at Hammerson, a FTSE100 property development company, was still in its infancy due to its rapid growth against the backdrop of a small, family business culture and needed to be elevated. Gatehouse interim consultant Natalie Henderson talks us through how she helped to drive a new strategy, brand and channels to take the […]

Treat your IC tools as internal products for sale

Have you ever considered what happens when you start treating your internal communication tools like your internal products and employees like customers? Maja Biernacka reflects on how internal communication practitioners can change their audiences’ attitudes towards IC solutions. Would you buy products that are not able to solve your problems, are difficult to use, or […]

Innovating employee communications for a modern workforce

Senior Internal Communication and Engagement Director Rebecca Gallagher shares the approach she has taken at 2U, Inc. to create dialogue and measure impact. Developing a measurable strategic communication plan is not a simple task in any organisation. Add the complexities of a fast-paced, rapidly growing global company that recently acquired another global business and it […]

Getting the most out of Microsoft Office 365

As Microsoft Office 365 continues to take organisations by storm, many internal communicators find themselves struggling to communicate the breadth and complexity of tools available to employees. Lucy Braun and Sergey Datsenko share their experience running a campaign to help employees of the United Nations Development Programme (UNDP) collaborate more effectively by leveraging the full […]

To make a difference, internal communication needs to speak up

It’s time for internal communication to refocus. Influencing employees by shaping the organisation’s ‘official’ narrative has always been the profession’s raison d’être. Not only is the effectiveness of all this debatable but it also misses the bigger picture, says Marc B. do Amaral. A plea for a broader perspective on internal communication: the communicative organisation. […]

Spring clean your internal communications

Jenny Nabben argues that internal communicators should spend as much energy reducing the ‘noise pollution’ faced by their audiences as they do producing content. Spring is traditionally a time for getting rid of the old and welcoming the new; a time to declutter and create the space for new beginnings. But when it comes to […]

We need a communication strategy. And we need it now!

Heard this one before? Then you’re not alone. It’s what most seasoned communications business partners are accustomed to hearing at some stage in their career within large networked organisations. Uzma Mohamedali offers some tips to avoid slipping into chaos when asked for a communication strategy. Now, more than ever, businesses are looking to implement their […]