The Gatehouse Blog: Change & transition

Integrating an internal communication function and setting it up for future success

Internal communication at Hammerson, a FTSE100 property development company, was still in its infancy due to its rapid growth against the backdrop of a small, family business culture and needed to be elevated. Gatehouse interim consultant Natalie Henderson talks us through how she helped to drive a new strategy, brand and channels to take the […]

Influencing our image: stop telling, start showing

With the speed at which the IC profession is evolving, it’s unfortunately little surprise that pre-existing stereotypes attached to our profession are still clinging on. Leanne Taylor, IC Manager at AXA UK and the IoIC’s Best IC Manager 2016, explains how she introduced a value-adding influencer programme and, in doing so, cemented the truly strategic […]

Bringing employees along on a journey of market-led change

Fundamental changes to the core systems, ways of working, and direction of marketing are all evolving to reflect the changing needs of customers. In this article, Nina Embra of Creative Minds Consulting explains how she navigated this rocky terrain for one of her clients. For almost a decade, it has been my job to help […]

Communicating acquisitions the ARM way

ARM’s Sasha Watson and Ravinder Johal have led internal communications for a number of global business acquisitions and supported one significant deal which saw ARM itself be acquired by Japan’s SoftBank Group. Here, they share their secrets for successful acquisition communications. Awarded Britain’s most admired company, 2016, ARM is one of those companies that most […]

Meet Arthur: ACCA’s social enterprise platform

Channel Manager Sarah Moffatt explains how they brought back their first president, Arthur, as a social enterprise platform. ACCA (the Association of Chartered Certified Accountants) is the global body for professional accountants. We’ve got approximately 1,400 employees in 98 offices around the world, with a variety of cultures. Internal communications is a relatively new function. […]

Rising to the challenge of a technical change initiative

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic.  Communications and Engagement Manager Kay Callaghan discusses the challenges of communicating a technical change programme at Network Rail. Network Rail is responsible for the UK’s railway network. We run, maintain and develop Britain’s […]

EY: a new global headquarters, a new working environment

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic.  Jenny Moss, Business Enablement Communications Leader at EY, explains how she set out to inform, engage and inspire a workforce of over 900 people when moving to a new global headquarters in London. […]

Is the value that communications brings and the importance of shaping the story really understood in change management?

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic. Dominic Walters discusses the value that strategic communication can bring to change programmes – and why it should be part of the planning process from the start. Over the past decade I have […]

How Medibank came up with a new set of values following a series of acquisitions

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic. Medibank is undergoing the biggest transformation in its history. As the Group Executive for People and Performance, Ilona Charles began a bottom-up process to create a set of values that the whole group […]

Communication is always about change

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic. Internal communications manager Rebecca Hilliard believes that there’s no such thing as change communications: communications is always about change. Anything else is not communication, it’s just sharing information. Change communication has become a […]