The Gatehouse Blog: Change & transition

Communicating acquisitions the ARM way

ARM’s Sasha Watson and Ravinder Johal have led internal communications for a number of global business acquisitions and supported one significant deal which saw ARM itself be acquired by Japan’s SoftBank Group. Here, they share their secrets for successful acquisition communications. Awarded Britain’s most admired company, 2016, ARM is one of those companies that most […]

Meet Arthur: ACCA’s social enterprise platform

Channel Manager Sarah Moffatt explains how they brought back their first president, Arthur, as a social enterprise platform. ACCA (the Association of Chartered Certified Accountants) is the global body for professional accountants. We’ve got approximately 1,400 employees in 98 offices around the world, with a variety of cultures. Internal communications is a relatively new function. […]

Rising to the challenge of a technical change initiative

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic.  Communications and Engagement Manager Kay Callaghan discusses the challenges of communicating a technical change programme at Network Rail. Network Rail is responsible for the UK’s railway network. We run, maintain and develop Britain’s […]

EY: a new global headquarters, a new working environment

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic.  Jenny Moss, Business Enablement Communications Leader at EY, explains how she set out to inform, engage and inspire a workforce of over 900 people when moving to a new global headquarters in London. […]

Is the value that communications brings and the importance of shaping the story really understood in change management?

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic. Dominic Walters discusses the value that strategic communication can bring to change programmes – and why it should be part of the planning process from the start. Over the past decade I have […]

How Medibank came up with a new set of values following a series of acquisitions

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic. Medibank is undergoing the biggest transformation in its history. As the Group Executive for People and Performance, Ilona Charles began a bottom-up process to create a set of values that the whole group […]

Communication is always about change

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic. Internal communications manager Rebecca Hilliard believes that there’s no such thing as change communications: communications is always about change. Anything else is not communication, it’s just sharing information. Change communication has become a […]

Communicating global change from a local level: how FirstGroup is empowering its people to change its business

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at www.internal-communication.com/joic. Cathryn Halton, Group Internal Communications Manager, talks us through the company’s ongoing internal communications agenda and describes how they have engaged with their people. FirstGroup has expanded rapidly since the company was formed […]

Why the management almost always get it wrong about change communication

Marja Huotari works as a change management consultant at the Swedish consulting firm Leadchange. She has been working with a number of companies in most industries over the past 10 years and believes that change communication is a critical part in all change programmes. In my career as a consultant I’ve observed the same scenario […]

Communication and change management – the key to successful technology deployment at Raytheon

This is an extract from the Journal of Internal Communication. See if you qualify for a free subscription. Many large-scale technology implementations fail because of people, processes and politics — rather than poor technology. Heather Bonarrigo talks about her team’s experience engaging 14,000 employees in a daunting transformation that meant changing the way they had been […]