The Gatehouse Blog: Customer Experience

Helping employees get #ReindeerReady at McDonald’s

In December 2017, McDonald’s UK internal communication team partnered with Gatehouse to launch a bespoke internal campaign designed to create staff excitement around the annual external Christmas campaign. Christmas is a time of anticipation and excitement. In late 2017, our marketing and communication teams were busy planning an exciting customer-facing campaign to put the brand […]

Delivering unrivalled customer experience at Northumbrian Water

Jane Clayton, Head of Employee Communications at Northumbrian Water Group, led a year-long campaign designed to directly influence the customer experience. Northumbrian Water Group is made up of two separate water companies: Northumbrian Water, based in the north east of England, and Essex and Suffolk water, which operates in the south. Overall, we have 3,200 […]