The Gatehouse Blog: Leadership comms

Energising the ‘outage’ workforce at Dungeness B power station

Rebecca Cavanagh, Internal Communications Officer at EDF Energy’s Dungeness B power station, talks about how she manages to not only keep more than 1,000 temporary employees engaged on a maintenance project for three months, but how to make them thrive and feel part of ‘Team Dungeness’. At the end of August, here at Dungeness B […]

Where do you rise to when you’re already at the top?

Where do you go next when you’ve reached a senior position in internal communication? Former Head of IC Nick Green talks about his career move to property services at Sky. I joined Sky as Head of Internal Communication in 2009. I spent the first few years developing a robust internal communication function and a tone […]

Line managers: the dismissed powerhouses of internal communication

Now in its eighth year, Gatehouse’s State of the Sector report offers a snapshot of the internal communication profession, capturing the activities, objectives and challenges faced by practitioners across the industry. This year, nearly 400 internal communicators from over seventy countries participated, and the results offer some surprising insight into one of the biggest obstacles […]

An open letter from your friendly neighbourhood line manager

Stephen Welch makes a strong case for line managers as the key players in internal communication. Hi It’s your friendly neighbourhood line manager here. I’ve been watching you with interest. Yes, I’m talking about you: Mr and Mrs so-called Internal Communications person. You’ve been having a lot of fun recently, haven’t you? All this talk […]

Selective Engagement: why attempts to communicate with all employees equally are futile

Should internal communication treat all employees on an equal basis? Mike Klein of Changing The Terms argues that ‘Selective Engagement’ – a technique that identifies the most influential employees in an organisation and focuses communication efforts on these individuals in priority – is a better choice for internal communicators. A common theme in internal communication […]

Write Like Warren: 12 Tricks I Learned From The World’s Richest Man

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at  Every week I meet people who are too scared to make their writing simple. They say: “It’s all very well for you, but I have to sound professional. We don’t talk like that […]

Restoring pride at News UK

The following is an extract from the Journal of Internal Communication. See if you qualify for a free industry subscription at  Duncan White explains how News UK has leveraged The News Academy to build internal pride and external reputation – and why it is critical for CSR initiatives to reflect your organisation’s mission. These […]

Google's perfect boss

I was interested to read today (Evening Standard, 21 March 2011) that the HR team at Google have been data crunching to identify the characteristics of great managers. An internal programme called Project Oxygen set out to identify the traits of engaging managers, with a view to raising the bar for the rest. The project […]

The building blocks of a successful f2f strategy

Facilitating and improving face-to-face (f2f) communication is arguably the single most important aspect of what we do as internal communication professionals. Study after study shows that face-to-face is the communication channel most preferred by employees for certain types of information. It is the key to unlocking engagement, to building internal trust and commitment and to […]

Absence, stress & depression in the workplace – line managers may hold the key

A recent study from NICE, the National Institute of Health & Clinical Excellence, caught my eye.  Reported on the Management Today website, it  suggests that poor line management is responsible for rising levels of stress in the workplace. NICE reckons the total cost to the UK economy of work related stress, anxiety and depression is […]