The Gatehouse Blog: Our profession

Redefining internal communication in Latin America

The release of the ninth edition of Gatehouse’s State of the Sector report brought about a number of insights into internal communication. But for Sofia Cordoba the progress made in Europe and North America led to questions around the state of the sector in Latin America – and the opportunities for the IC profession. As […]

How YBSG transformed its IC function

The internal communication profession is a relatively young one that has evolved substantially over the years. In this article, Drew Stephenson of Yorkshire Building Society Group ponders these changes and explains just how this translates into his team’s and his day-to-day responsibilities. The evolution of internal communication First, we were hunters; then we became farmers. […]

What Bananarama can teach us about being a trusted advisor

In this article, Gatehouse co-founder Lee Smith explores the much discussed but little understood concept of the trusted advisor, and how the IC masterclass Accelerate, run in conjunction with the Institute of Internal Communication, provides a simple framework for achieving your goals. Over the past decade, the concept of the ‘trusted advisor’ has gained currency […]

Six questions to… Deborah Brambill

Deborah Brambill’s career spans nearly 30 years, the last three of which she has spent moving from one organisation to the next, supporting them on strategic change communication projects as an interim. In this article, she tells us what she’s learnt and how she’s able to hit the ground running in every one of her […]

Digging deep to reach UK Coal’s ‘gentlemen’ miners

Nikki Griffiths works for UK Coal, communicating to an audience of second and third generation miners at some of the UK’s largest coal mines. One challenge: some of her audience can’t read. UK Coal is a fairly traditional company. Until recently, anything that was not directly affecting the production of coal was seen as unnecessary! […]

Delivering unrivalled customer experience at Northumbrian Water

Jane Clayton, Head of Employee Communications at Northumbrian Water Group, led a year-long campaign designed to directly influence the customer experience. Northumbrian Water Group is made up of two separate water companies: Northumbrian Water, based in the north east of England, and Essex and Suffolk water, which operates in the south. Overall, we have 3,200 […]

Piloting Workplace by Facebook at Compass UK&I

Compass Group UK & Ireland Corporate Affairs Director Michael Kissman piloted Workplace by Facebook. He shares his lessons learnt and discusses next steps. When I joined Compass, the first thing I did was commission a review of our internal communications. In the UK & Ireland business it was clear we had a challenge; we have […]

Communication with confidence: IC has arrived

At Gatehouse, we have been taking the pulse of the internal communication and employee engagement profession for nine years now. The 2017 edition of our State of the Sector research report was released in February, with a slew of surprising insights to boot. In 2017, over 450 internal communicators worldwide took part in Gatehouse’s annual […]

Should you use jokes in leadership communication?

Humour is a strong weapon when it comes to landing important messages. Gatehouse’s Head of Content Ian Harris ponders its use. Somebody in a group I’m part of asked an interesting question the other day: should you use jokes in your leadership communication? Margaret Thatcher, the former British Prime Minster, was famous for flubbing jokes […]

Welcome to the Post-Intranet Era

Internal communication as a profession is undergoing a profound transformation, and one of our go-to tools for connecting with employees is transforming right along with us, as Jeff Zwier explains. “The future is already here — it’s just not very evenly distributed.” – William Gibson, science fiction author and inventor of the word ‘Cyberspace,’ in […]