The Gatehouse Blog: Research

Twitter’s impact on engagement within the NHS

Chris Horner had worked in NHS Communications for almost two decades when social media emerged as a fully-fledged tool for internal communication. Intrigued by the possibilities these platforms offered for engagement, he undertook a dissertation study for the NHS Leadership Academy Elizabeth Garret Anderson Programme/University of Birmingham MSc in Healthcare Leadership. In this article, he […]

Delivering unrivalled customer experience at Northumbrian Water

Jane Clayton, Head of Employee Communications at Northumbrian Water Group, led a year-long campaign designed to directly influence the customer experience. Northumbrian Water Group is made up of two separate water companies: Northumbrian Water, based in the north east of England, and Essex and Suffolk water, which operates in the south. Overall, we have 3,200 […]

Communication with confidence: IC has arrived

At Gatehouse, we have been taking the pulse of the internal communication and employee engagement profession for nine years now. The 2017 edition of our State of the Sector research report was released in February, with a slew of surprising insights to boot. In 2017, over 450 internal communicators worldwide took part in Gatehouse’s annual […]

The State of the Sector 2017 is out!

At Gatehouse, we have been taking the pulse of the internal communication and employee engagement industry for nine years now. The 2017 edition of our State of the Sector research report was released last Wednesday, with a slew of surprising insights to boot. This year, we received responses from over 450 internal communicators worldwide, meaning […]

There’s a digital revolution in the workplace, but face-to-face communication remains king

More people are using social networks to communicate at work – but speaking to each other is more effective, according to our latest State of the Sector report. Our latest study found an increase in the use of social platforms inside businesses. However, despite a rapidly changing technological landscape, old fashioned talking remains the most […]

Are Employee Magazines Dead? Here’s Why Print Isn’t Past It

Are Employee Magazines Dead? Here’s Why Print Isn’t Past It   Rachel Ifans makes the case for print-based magazines – arguing that after years of decline, paper is making a come-back…   Unless you’ve been living in a cave for the past ten years, you will have heard the doomsayers and seen the facts. Recent […]

State of the Sector: Brexit Special – the results are in!

As the dust begins to settle after what has clearly been a surprise to most and a shock to many, the role of the internal communicator is arguably more important than ever. This special edition of State of the Sector shines the spotlight on Brexit and its impact on internal communication. See how your organisation […]

Spearheading an Internal Communication and Employee Engagement strategy at Community Integrated Care

In early 2015, national health and social care charity, Community Integrated Care, partnered with Gatehouse to carry out the charity’s first comprehensive employee communication and engagement audit. Danielle Chan, Head of Customer & Stakeholder Engagement, explains how the research has influenced the charity’s whole internal communications approach and helped shape the development of their first […]

Line managers: the dismissed powerhouses of internal communication

Now in its eighth year, Gatehouse’s State of the Sector report offers a snapshot of the internal communication profession, capturing the activities, objectives and challenges faced by practitioners across the industry. This year, nearly 400 internal communicators from over seventy countries participated, and the results offer some surprising insight into one of the biggest obstacles […]

What impact will Brexit have on Internal Communication?

As the dust slowly begins to settle after what has clearly been a surprise to most and a shock to many, the role of the internal communicator is arguably more important than ever. So what does BREXIT mean for our profession? To answer that, we are running a special one-off State of the Sector survey […]