The Gatehouse Blog: Strategy & Values

Integrating an internal communication function and setting it up for future success

Internal communication at Hammerson, a FTSE100 property development company, was still in its infancy due to its rapid growth against the backdrop of a small, family business culture and needed to be elevated. Gatehouse interim consultant Natalie Henderson talks us through how she helped to drive a new strategy, brand and channels to take the […]

Innovating employee communications for a modern workforce

Senior Internal Communication and Engagement Director Rebecca Gallagher shares the approach she has taken at 2U, Inc. to create dialogue and measure impact. Developing a measurable strategic communication plan is not a simple task in any organisation. Add the complexities of a fast-paced, rapidly growing global company that recently acquired another global business and it […]

Empowering employees to take ownership of DS Smith’s values

Since a change in leadership in 2010, DS Smith has grown substantially, organically and through acquisitions. Though these were positive advancements for the business, it was becoming increasingly difficult to align growing numbers of colleagues across growing numbers of sites to a single DS Smith way of doing things. In this article, Group Head of […]

How YBSG transformed its IC function

The internal communication profession is a relatively young one that has evolved substantially over the years. In this article, Drew Stephenson of Yorkshire Building Society Group ponders these changes and explains just how this translates into his team’s and his day-to-day responsibilities. The evolution of internal communication First, we were hunters; then we became farmers. […]

The growing pains of employee communicators

In the new world, internal communicators are business enablers, conversation facilitators and community connectors. In this article first published in the IABC magazine ‘Communication World’, Lee Smith looks back at the evolution of the IC function. Employee communication is a profession that’s gained a reputation for gazing in the mirror. A senior practitioner once described […]

Digging deep to reach UK Coal’s ‘gentlemen’ miners

Nikki Griffiths works for UK Coal, communicating to an audience of second and third generation miners at some of the UK’s largest coal mines. One challenge: some of her audience can’t read. UK Coal is a fairly traditional company. Until recently, anything that was not directly affecting the production of coal was seen as unnecessary! […]

Communicating acquisitions the ARM way

ARM’s Sasha Watson and Ravinder Johal have led internal communications for a number of global business acquisitions and supported one significant deal which saw ARM itself be acquired by Japan’s SoftBank Group. Here, they share their secrets for successful acquisition communications. Awarded Britain’s most admired company, 2016, ARM is one of those companies that most […]

How a transformed Standard Chartered recalibrated its internal communication

Sarah-Jane Wakefield, Head of Group Internal Communications at Standard Chartered, talks about the benefits of conducting a full internal communication audit and its impact on enabling her team to support the Bank’s new strategy and organisational change. Why did you commission an internal communication audit? Over the last two years, the organisation has been going […]

Linking management and shop-floor with Q&As at Novozymes

Novozymes, market-leading biotech company, implemented an innovative format to give shop-floor employees a voice and increase dialogue in Novozymes’ production. Joachim Aaen, Communications Specialist, explains how.  Novozymes produces a wide range of industrial enzymes and microorganisms used in a lot of different industries. We develop solutions for the world’s pressing problems, profit from doing so, […]

Where do you rise to when you’re already at the top?

Where do you go next when you’ve reached a senior position in internal communication? Former Head of IC Nick Green talks about his career move to property services at Sky. I joined Sky as Head of Internal Communication in 2009. I spent the first few years developing a robust internal communication function and a tone […]