The Gatehouse Blog: Strategy & Values

How YBSG transformed its IC function

The internal communication profession is a relatively young one that has evolved substantially over the years. In this article, Drew Stephenson of Yorkshire Building Society Group ponders these changes and explains just how this translates into his team’s and his day-to-day responsibilities. The evolution of internal communication First, we were hunters; then we became farmers. […]

The growing pains of employee communicators

In the new world, internal communicators are business enablers, conversation facilitators and community connectors. In this article first published in the IABC magazine ‘Communication World’, Lee Smith looks back at the evolution of the IC function. Employee communication is a profession that’s gained a reputation for gazing in the mirror. A senior practitioner once described […]

Digging deep to reach UK Coal’s ‘gentlemen’ miners

Nikki Griffiths works for UK Coal, communicating to an audience of second and third generation miners at some of the UK’s largest coal mines. One challenge: some of her audience can’t read. UK Coal is a fairly traditional company. Until recently, anything that was not directly affecting the production of coal was seen as unnecessary! […]

Communicating acquisitions the ARM way

ARM’s Sasha Watson and Ravinder Johal have led internal communications for a number of global business acquisitions and supported one significant deal which saw ARM itself be acquired by Japan’s SoftBank Group. Here, they share their secrets for successful acquisition communications. Awarded Britain’s most admired company, 2016, ARM is one of those companies that most […]

How a transformed Standard Chartered recalibrated its internal communication

Sarah-Jane Wakefield, Head of Group Internal Communications at Standard Chartered, talks about the benefits of conducting a full internal communication audit and its impact on enabling her team to support the Bank’s new strategy and organisational change. Why did you commission an internal communication audit? Over the last two years, the organisation has been going […]

Linking management and shop-floor with Q&As at Novozymes

Novozymes, market-leading biotech company, implemented an innovative format to give shop-floor employees a voice and increase dialogue in Novozymes’ production. Joachim Aaen, Communications Specialist, explains how.  Novozymes produces a wide range of industrial enzymes and microorganisms used in a lot of different industries. We develop solutions for the world’s pressing problems, profit from doing so, […]

Where do you rise to when you’re already at the top?

Where do you go next when you’ve reached a senior position in internal communication? Former Head of IC Nick Green talks about his career move to property services at Sky. I joined Sky as Head of Internal Communication in 2009. I spent the first few years developing a robust internal communication function and a tone […]

Spearheading an Internal Communication and Employee Engagement strategy at Community Integrated Care

In early 2015, national health and social care charity, Community Integrated Care, partnered with Gatehouse to carry out the charity’s first comprehensive employee communication and engagement audit. Danielle Chan, Head of Customer & Stakeholder Engagement, explains how the research has influenced the charity’s whole internal communications approach and helped shape the development of their first […]

What impact will Brexit have on Internal Communication?

As the dust slowly begins to settle after what has clearly been a surprise to most and a shock to many, the role of the internal communicator is arguably more important than ever. So what does BREXIT mean for our profession? To answer that, we are running a special one-off State of the Sector survey […]

Improving line of sight at Sodexo

How do you turn 34,000 hard-to-reach employees into knowledgeable brand ambassadors? Senior Internal Communications Manager Christina O’Donoghue at Sodexo explains how. Sodexo is a global company. In the UK and Ireland we’ve got over 34,000 people working at over 1,850 sites. Our mission is to improve the quality of life for over one million customers […]