Knowledge Bank


Communicating in a crisis

In March 2020, we asked the internal communications community what challenges they were facing during the COVID-19 pandemic.

Informed by 135 responses we have created an infographic detailing their experience communicating in a crisis. Inside you will find insights into…

  • Channels
  • Wellbeing
  • Leadership and line manager communication
  • The future of IC
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Your First 100 Days in a new internal comms role guide

Congratulations! You’ve just been appointed to a new role, heading up internal comms for a great organisation. It’s day one and expectations are high – not least from the CEO. No pressure then!

Your first 100 days will define the rest of your career. The remit you establish for yourself, the relationships you begin, and the the ‘quick wins’ you execute all set the tone for success or failure. It’s a once-in-a-lifetime opportunity to make a difference. For yourself, and for the organisation you serve.

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Hooked on You

Capturing people’s attention is a rare and valuable skill. Our new book helps you use stories to inspire and lead.

Hooked On You is available on Amazon, but we’re happy to send you a copy for free. Inside you’ll learn…

  • How to use stories to lead and inspire
  • Where to find stories to engage your audience
  • A simple way to use stories to deliver any message
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Rock your Comms

We emailed hundreds of IC professionals around the world to ask them: “What’s the single, most important thing that you’ve learned in internal communication?”

Not everyone replied or agreed to share this information. But we kept trying, and our inbox soon began to fill with pearls of wisdom from communicators at some of the world’s most respected companies.

Rock Your Comms is a digestible book designed to be easily dipped into – an instant source of inspiration whenever you need it.

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A – Z book of internal communication

The A-Z of Internal Communications is an entertaining journey into the world of communicating inside any large and complex organisation.

Cleverly supported by original illustrations, each new page introduces the reader to one of the common issues, complaints and question marks facing many internal communicators, whilst offering helpful tips, suggestions and solutions on how to overcome them.

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